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Today for example, I realized I forgot yesterday to get my scripts for pain control.
I had a PET scan. I was given xanax. It came back positive. I had a lot on my mind and forgot which is a big pain in the ass since these need to be handwritten and arre generally, sensitive to write or get written.
No prob, I've been a patient for four years.I have a chronic cancer.
I'm familiar with four practitioners and the palliative care team.
I call and get put on hold.
Ten minutes goes by, the sectetary, not who I usually work with, for anonymities sake let's call her "Bendy," comes back and asks if I can hold, I say yes, but I've all ready been holding ten minutes.
No judgement. No problem. Just a statement.
"No, Hillary, I've been dealing with you and it has not been ten minutes." Comes the retort.
WHOA bitch.
Actually the miracle of modern technology is I have the exact time I've been waiting in the palm of my hand. I also have two other witnesses.
CONTROL YOURSELF.
Then she comes back and wants to know my exact scripts, which I'm not comfortable with since she's not a provider, but I give them to her anyway not wanting to be snapped at again and made to cry.
Finally, I did get a provider (a nurse practitioner) and my scripts, but why make the experience miserable?
I know she's probably busy and calling for narcotics is sensitive, but I can gaurantee that my cancer reoccurence and the fact that I'm on my ass attached to a pheresis machine with my blood being drawn in and out for four hours twice weekly makes my life a little more difficult than hers.
Where's the love?
If you're not capable of maintaining a standard level of control and empathy with each patient then maybe a doctor's office is not the place for you.
And this isn't the first time.
It always happens when I'm devastated and panicking.
Last July, I experienced a reoccurence where my neck swelled and stomach bloated terribly.
I called for help and the np wanted to know why exactly I was calling her and what I thought she could do about it. It wasn't my fault I was straightlined to an np.
Bitch, diagnose the cancer. That's your job right?
But instead I burst out crying. How terrible.
I'd like a big clan of you to get together and give these people a big swift kick to the head.
I suspect this is partly caused by the stigma associated with pain management. All this short sighted woman saw was a drug addict, and it's not even her place to have this information.
but on many occasions I've called for medical issues and been denied, Told I was calling to much, That my questions were inappropriate and would only be answered during appointments.
Do you know how much I pay? I certainly know how much you make. I'm paying for a product and when my life is the stakes I don't really care about being polite.
But I am.
There is no reason not to be, except when confronted with a bully on the otherside, which unfortunately happens to often.
I doubt they realize the damage they do to somebody all ready struggling, hopefully, they can learn to care.
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